Kinsmen Lodge has always been committed to continually improving the care, services, and experiences we provide for our residents and families. Continuous Quality Improvement means that we do not wait for problems to arise—we are constantly looking for ways to learn, grow, and make meaningful improvements.
One of the most important ways we do this is by listening to you. Your ideas, suggestions, and feedback help us understand what is working well and where we can do even better.
Summer 2026 Family Satisfaction Survey
If you have not already, we encourage you to complete our Summer 2026 Family Satisfaction Survey. The deadline is August 23rd!
Every survey is reviewed by our leadership team and helps guide future improvements. Whether it is a suggestion for a new service, an idea to enhance the resident experience, or recognition of something we are doing well, your feedback helps shape the future of Kinsmen Lodge.
Thank you for taking the time to share your thoughts with us. Your voice truly makes a difference.
Accreditation is Coming
This October, Kinsmen Lodge will welcome surveyors from Accreditation Canada.
Accreditation is an independent review process that helps healthcare organizations measure the quality and safety of the care and services they provide against national standards. Surveyors will spend time throughout our home speaking with residents, families, staff, volunteers, physicians, leadership, and board members while observing daily life at Kinsmen.
Accreditation is not about preparing for one survey. It is about demonstrating our ongoing commitment to providing safe, high-quality, person-centred care and continually improving through feedback, best practices, and innovation.
Families are an important part of this journey. Your experiences and perspectives help us understand where we are thriving and where we can continue to grow.
Take a Look Around!
The next time you are visiting, we invite you to check out a few new features around KL:
- Culture Board: Located in the hallway by Vi’s Shop, our Culture Board is updated regularly with cultural celebrations, important awareness days, and upcoming events. We encourage you to stop by and learn more about the diverse cultures that make up our Kinsmen community.
- Accreditation Progress Display: You will also notice a new Accreditation Progress Display by the main entrance. This visual will showcase our journey toward our October Accreditation Canada survey, highlight key milestones, and share how we are continuing to strengthen quality throughout the Lodge.
- Coffee Corner: This initiative was inspired by family feedback and reflects our commitment to creating a warm, welcoming, and home-like environment. We hope it provides residents with an opportunity to host family and friends over a cup of coffee, just as they might have done in their own home. Please stop by the Reception Desk to request a complimentary Keurig coffee pod. There is no charge; however, donations are gratefully accepted to help offset costs and support the Sunshine Fund.
Join Us for Family Connect in September
Our next Family Connect session will focus on Accreditation Canada and the Summer 2026 Family Satisfaction Survey results. We hope you will join us for this informative session. Watch for more details and the meeting date in the coming weeks.
Thank you for your continued partnership, your feedback, and the trust you place in us. Together, we are creating a place where residents feel at home and receive the highest quality of care every day.